FLYFF FREQUENTLY ASKED QUESTIONS

The basic knowledge is organized into different categories; please select a category that you are interested in. You could find many answers here in order to save you much time to ask via the live chat.

Q : What kinds of payment methods do you guys accept ?

ANSWER : We currently accept Paypal, Credit Card, moneybookers, fax for the small order as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster. As to the large or the bulk order, we prefer accepting moneybookers.

Q : Why does my order require voice verification and/or fax verification?

ANSWER : We like to take all possible steps to protect our clients' details as well as the integrity of OH MY GOLD. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have

Q : How long will delivery take?

ANSWER : If your order is in stock we can usually deliver within 30 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.

Q : How do I pay with my credit card without using Paypal?

ANSWER : We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.

Q : Are there discounts for larger orders?

ANSWER: The good news is YES. This will be based on a case by case basis. Please contact us via email or instant messengers. Usually we accept money order and wire transfer as the payment method for the bulk sale.

Q : How to protect from imposters?

ANSWER: It is always safer to deal with a well known trader and seller. However, due to the recent flood of MSN spoofing (faking MSN numbers to make you believe it's someone else you are talking to) done by scammers the following procedures are now implemented at FFXI-GIL.com for all trades and purchases to protect our customers from being scammed.

1. When purchasing products make sure you are always make your payment ONLY to on our website. Check the spelling! Some scammers use minor variations in spelling to fool you! If someone asks you to send a payment to another address for ANY reason, it's not us!

2. When dealing with FFXI-GIL.com staff over MSN, IF YOU ARE HANDING ANYTHING OVER FIRST before getting something when trading, send an email to with a password for him to repeat to you in a game if you are unsure!

3. An additional safety feature is to click on the 'Chat' Button on our website. That links you directly to a FFXI-GIL.com staff only if he is online via a 'live' chat through your web browser.

Q : How do I avoid sending an e-check?

ANSWER : An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.